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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karl M

December 18, 2025

5  out of  5
rating by Karl M
"I cannot express the service and experience that Michell Kerfin State Farm office has. The knowledge and help they offer is above and beyond for your insurance needs. Thank you"
We responded:
"Karl, it has been great working with and getting to know you for almost three decades! We strive to treat our customers like family and friends, so thanks a bunch for your review and recommendation! - Michelle"
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ElitePickle

December 17, 2025

5  out of  5
rating by ElitePickle
"Jennifer helped me so much. I had to change banks and my payment was declined. I came in to the office and she helped me with everything!"
We responded:
"Hi Charles! Thank you for this amazing review!!! Jennifer truly is something special. If you ever need assistance, we're here for you!"
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Darrell Christmas

December 13, 2025

5  out of  5
rating by Darrell Christmas
"I LOVE TALKING TO SCOTT! HE WAS VERY HELPFUL ON ALL ISSURE"
We responded:
"Hi Darrell! Thank you so much for the amazing review! We will definitely pass this on to Scott!"
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Jason Obora

December 9, 2025

5  out of  5
rating by Jason Obora
"Jennifer was very Helpful with adding new items to my policy."
We responded:
"Hi Jason! High fives all around! Thanks for the great review. We’re always here for you at Michelle Kerfin State Farm's office!"
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Terry Johnson

December 6, 2025

5  out of  5
rating by Terry Johnson
"Jennifer at Michelle Kerfin’s office is awesome! Took care of transferring vehicle insurance from one state to another and reviewed all of our existing policies. All done in a timely fashion. A great asset to the office!"
We responded:
"We’re honored by your positive feedback! We will definitely be passing on the compliments to Jennifer. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jason Thomas

December 3, 2025

5  out of  5
rating by Jason Thomas
"Very relatable and easy to talk to and work with. She explains what’s going on and returns phone calls. I highly recommend her office and team to anyone who wants a personal connection"
We responded:
"Hi Jason! We're so happy to hear that, being relatable and easy to work with is exactly what we aim for! "
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Ron P

December 3, 2025

5  out of  5
rating by Ron P
"I have referred both my sons and mother-in-law to Michelle and she's handled their insurance professionally and is always available for questions or concerns."
We responded:
"Hi Ron, thank you so much! We love having your whole crew here! "
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Stacey Christos

December 2, 2025

5  out of  5
rating by Stacey Christos
"I had a question about my policy. Vicki answered my question quickly and she thoroughly explained the reason for the increase. Vicki was very professional and knowledgeable. She was very polite which made the phone call easy."
We responded:
"Hi Stacey! Thank you so much for this awesome review! If you ever have any questions, just let us know! We love being your good neighbors! "
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Mike Faber

November 21, 2025

5  out of  5
rating by Mike Faber
"Michelle and company are the very best! I have used many different insurance companies over the years but they surpass them all. Their customers service is phenomenal and the annual reviews really help to keep all my insurances up to date. I never have to worry about my coverage. There are no surprises. They have a great community presents and are the most helpful and caring agency out there."
We responded:
"Hi Mike! We're so happy you chose us to be your good neighbors! If you ever need anything, just let us know! "
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Angeline Dryer

November 20, 2025

5  out of  5
rating by Angeline Dryer
"Spoke with Jennifer regarding adding a driver to my policy. She was very happy to assist me. She reviewed everything before submitting the information. She explained some additional services State Farm offer, but she didn’t do anything “hard sell.” There were other times I needed assistance with my policy and each representative was a pleasure to work with."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Islam Rafati

November 20, 2025

5  out of  5
rating by Islam Rafati
"Thank you, Jennifer Ryan such a wonderful and down-to-earth person went out of ohrr way to make sure my claim was done right even Corporate office was in the wrong She is like a good neighbor that’s there thank you, Jennifer 🫡❤️"
We responded:
"Thank you so much for your wonderful review Islam! We truly appreciate your kind words and will pass them onto Jennifer! "
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Viengdara Sourigno

November 20, 2025

5  out of  5
rating by Viengdara Sourigno
"Great Customer Service!! Thank you Jennifer"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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sana samawi

November 18, 2025

5  out of  5
rating by sana samawi
"Rachel is very professional and amazing to work with. She helped us with an issue and made sure everything got done quickly and smoothly. Highly recommend."
We responded:
"Hi Sana! Thanks so much for your awesome review! We will definitely pass the compliments on to Rachel. "
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Brian Sullivan

November 15, 2025

5  out of  5
rating by Brian Sullivan
"The agency staff member, Jennifer was friendly, professional, spent time getting all the information and answering my questions for an accurate auto and home policy quote. I look forward to working with Jennifer and this agency."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jacqueline Smolek

November 6, 2025

5  out of  5
rating by Jacqueline Smolek
"Very good, knowledgeable ,clear patient, and kind."
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Jade Knapp

November 3, 2025

5  out of  5
rating by Jade Knapp
"Rachel was very knowledgeable and thoroughly explained the benefits of the plan. She is an excellent resource and a credit to her team!"
We responded:
"We’re honored by your positive feedback and we will definitely pass this along to Rachel! If there's anything we can do for you, just let us know!"
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Gina Kilimnik

November 3, 2025

5  out of  5
rating by Gina Kilimnik
"Jennifer is very helpful and good with problem solving."
We responded:
"Thank you Gina for your 5-star review! We really appreciate your business and the time you took to leave us a comment. We are here for you if you have any questions or concerns! "
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Carlotta Lofton

October 27, 2025

5  out of  5
rating by Carlotta Lofton
"Nick was excellent in providing the needed information so that I could make a well informed decision. He was patient and courteous! Good job and thanks, again!!"
We responded:
"Hi Carlotta! We are thrilled you had such an amazing experience with Nick. If you ever need anything, just let us know! "
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Danielle Iacobazzi

October 25, 2025

5  out of  5
rating by Danielle Iacobazzi
"Jennifer was so great. She went above and beyond giving me quotes and answered all my questions. She was very knowledgeable, talked me through everything, went through all the what ifs, and helped me get the best rate. Thanks so much."
We responded:
"Thank you so much for your amazing review, Danielle! We'll be sure to pass it on to Jennifer. We're so happy you chose us to be your good neighbors! "
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Gina Kazmierczak

October 23, 2025

5  out of  5
rating by Gina Kazmierczak
"We purchased a new van. As Rachel was going over the info she decided to check our other vehicles info. Turns out we were able to take some of the family members off a few cars. We ended up getting back over $400 every six months in savings! Thanks Rachel!"
We responded:
"Thank you for taking the time to share your experience with State Farm and specifically, with Jennifer. We're truly sorry to hear about the accident your daughter was involved in, but relieved to know that our team, led by Jennifer, was able to support you effectively through the claims process. -Michelle"
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Rob D

October 13, 2025

5  out of  5
rating by Rob D
"I called for a claim. Jennifer noticed info in my account wasn't accurate. She was able to straighten everything out for me. I was upset with myself, and she was very nice and assured me everything would get worked out."
We responded:
"Hi Rob! Thank you for the awesome review, we're so glad Jen was able to help you! If you ever need help with anything, just let us know. "
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Matthew Skobel

October 10, 2025

5  out of  5
rating by Matthew Skobel
"Jennifer was very nice and extremely helpful. She took care of the problem I was dealing with seamlessly and I am so thankful for her. She’s amazing if you ever need anything she’s your go-to! Can’t recommend her enough."
We responded:
"Hi Matthew, thanks for the glowing review! We'll be sure to pass your kind words on to Jennifer. We're so lucky to be your good neighbor! "
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J J

October 2, 2025

5  out of  5
rating by J J
"Rachel was very knowledgeable, patient and professional. Awesome!"
We responded:
"Hello JH! Thank you so much for the compliment! Rachel is a treasure for sure. Let us know if there is anything we can do for you! "
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darchia Robinson

September 18, 2025

5  out of  5
rating by darchia Robinson
"Rachel and Scott were such a huge help! They helped me make a couple of changes to my policy without any issues. Very attentive and informative."
We responded:
"Hi Darchia! Thanks a bunch for the awesome review! We’re doing a happy dance over here knowing you had a great experience with Rachel and Scott at our office! Let us know if you ever need help with anything! "
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edgard hernandez

September 17, 2025

5  out of  5
rating by edgard hernandez
"Very awesome place very reasonable price they beat all my other insurance companies that's why I went with them the staff is very professional very helpful if they don't know an answer they will find it and give it to you they make you feel welcome and make you feel that you're important I think it's a great place and would recommend them to anybody"
We responded:
"Hi Edgar! We love hearing from happy customers like you. Thanks for the boost of positivity! We love being your good neighbor! We appreciate you so very much!!! "